Returns & Refund Policy
OUR EXCHANGE AND RETURN POLICY
Every order placed directly with Cool Beans Vanilla is backed by our 100% satisfaction guarantee! If you wish to exchange or return your product, please contact our customer support team at coolbeansvanilla@gmail.com. We'll provide you with a complimentary return label and step-by-step instructions to make the process easy.
Important: We can only accept returns or exchanges for items purchased directly from Cool Beans Vanilla. If you purchased your product from another retailer, please contact them for assistance with returns or exchanges.
WHY ARE SHIPPING COSTS INCREASING?
We strive to keep our shipping costs stable, but rising postal rates sometimes require adjustments. However, we offer free standard shipping on domestic orders over $75 (excluding gift cards).
MY TRACKING INFORMATION SAYS MY ORDER WAS DELIVERED, BUT I DIDN'T RECEIVE IT
Occasionally, tracking information is updated prematurely. If your order shows as "delivered" but you haven't received it, please:
- Check with neighbors or household members to see if someone else accepted the delivery.
- Look for the package in a safe location or with your building's management.
If you're still unable to locate your order, please contact our customer support team at coolbeansvanilla@gmail.com and we'll be happy to assist you.
HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?
You'll receive an email confirmation with tracking information as soon as your order leaves our warehouse.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Please allow 1-3 business days for us to process and ship your order. During peak seasons, processing times may be slightly longer.
ARE DUTIES OR CUSTOMS FEES INCLUDED IN THE SALES PRICE?
No, any duties, taxes, or customs fees are the responsibility of the customer and must be paid separately to receive your order.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship Cool Beans Vanilla to many countries around the world! You can view the list of available shipping destinations at checkout.