Returns & Refund Policy
At Cool Beans Vanilla, we're committed to ensuring that every customer is completely satisfied with their purchase.
Every order placed directly with us is backed by our 100% satisfaction guarantee.
If you aren't fully satisfied with your product and wish for an exchange or return, we're here to help. Our customer support team is ready to assist you with a smooth and hassle-free process. Simply follow these steps:
- Contact Us: Reach out to our customer support team by emailing us at coolbeansvanilla@gmail.com. Please include your order number and a brief description of the issue you're experiencing.
- Receive a Return Label: Once your request is processed, we'll provide you with a complimentary return label. This means you won't incur any additional costs for returning your product.
- Follow Instructions: We'll send you step-by-step instructions to guide you through the return or exchange process. Our goal is to make it as easy and convenient as possible.
- Exchange or Refund: Upon receiving the returned product, we'll promptly process your exchange or refund; ensuring that you receive a replacement product or your money back as quickly as possible!
Shipping
You'll receive an email notification with tracking information as soon as your order ships.
We typically process orders within 1-2 business days. Shipping times vary depending on your location and the shipping method you choose. You can find estimated delivery times on our Shipping Policy page.
For international orders, any applicable duties or customs fees are the responsibility of the customer.
Yes, we ship to many countries around the world. You can find a list of eligible countries on our Shipping Policy page.
Returns
We offer a 100% satisfaction guarantee on all products purchased directly from Cool Beans Vanilla. If you're not happy with your purchase, you can return it for a full refund or exchange.
Simply contact our customer support team at coolbeansvanilla@gmail.com, and we'll be happy to assist you.
Yes you can! You'll receive an email confirmation with tracking information as soon as your order leaves our warehouse.