Shipping Policy
We treat every package like it’s packed with gold (because it kind of is).
When will my order ship?
We ship Monday through Friday, and most orders go out within 1–3 business days. During peak seasons, it might take a bit longer—but we promise we’re moving as fast as we can (without cutting corners).
How will I know when my order is on the way?
As soon as your package ships, you'll receive a confirmation email with real-time tracking so you can follow your vanilla’s journey home.
How much does shipping cost?
U.S. Orders:
Standard shipping is free for orders $75+ (excluding gift cards).
Below that threshold, shipping rates are calculated at checkout.
International Orders:
Yes, we ship worldwide! Shipping options and pricing will be shown at checkout.
Please note: Duties, taxes, or customs fees are not included in your order total and may be collected by your country’s postal service upon delivery.
What if my package says "Delivered" but I didn’t receive it?
We get it—it’s frustrating. Sometimes carriers mark packages as delivered a bit too early. Before contacting us:
-
Check with neighbors or household members.
-
Look around entrances, porches, or mailboxes.
-
Still no package? Email us at coolbeansvanilla@gmail.com and we’ll help track it down.
Why are shipping costs increasing?
We’re committed to keeping shipping affordable, but rising postal service rates sometimes require adjustments. That said, we continue to offer free shipping on U.S. orders over $75, and we never mark up shipping for profit.